Terms and conditions

About these terms and conditions:

The ISABELLE BAINES website and related service are made available in order to sell ISABELLE BAINES products in accordance with the following terms and conditions. Please read the Terms & Conditions carefully before placing any orders on isabellebaines.com. We can modify these Terms & Conditions from time to time. Please read carefully our Terms & Conditions and if you do not agree to any change do not move forward with your purchase. Any changes made after you have placed an order will not apply to that order or any resulting contract, unless we are required to make the change by law, in which case such changed term will apply to the order resulting contract to that extent.

Eligibility to purchase

To place orders at isabellebaines.com clients must:- be an individual as defined as a “final customer”- be 18 years or older- be eligible and competent to enter legally binding contracts – have a valid e-mail address – have a valid credit card : Visa, American Express, Master Card. In particular, you must provide your real name, a valid phone number and an email address as well as any further information requested. You will also be required to provide payment details that you represent and warrant are both and correct and you confirm that you are the person referred to in the payment details provided.

Product availability

The items displayed and the website reflect the actual availability of the item in terms of color and size unless otherwise noted. Once the order is processed by us, we reserve the right to re-confirm the availability of the merchandise, to verify the transaction’s validity. Clients will be informed if in any reason the item ordered is not available or it the order can not be sent in agreement with the client’s request.


Payments can be made securely online. When submitting an order through or website you confirm and guarantee the payment details provided on your order are valid and correct. Payments by card can be made with the cards specified above. By submitting an order you immediately authorize ISABELLE BAINES to charge your debit or credit card with the order payment on submission of your order and implies that you intend to pay ISABELLE BAINES if your order is accepted.


The fees will also vary according to the country of delivering and will be charged to the customer. All duties and taxes are the responsibility of the customer and if you, for any reason, refuse the delivery you will still be charged the duties and taxes. Your item will be returned to ISABELLE BAINES and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.

Delivery  / Shipping Costs :

Orders will be sent via the Belgian postal service (BPost) from Brussels. Postal charges are for the customer. For Belgium & European countries: 9 €, expected delivery within 2-6 working days* Worldwide: 30 € (includes tracking and insurance), expected delivery 5-12 working days* (*) Delivery day-range mentioned as an indication only.
Important : Any applicable custom’s duties are for the buyer.

Return Policy

Costs of returns are for the customer. For all returns please notify us by email at info@isabellebaines.com within 14 days of product receipt. All items should be returned in good condition, unworn and unused, and sent to the following address: ISABELLE BAINES 52 Rue aux Laines 1000 Brussels BELGIUM

Product and images online

We have made every effort to display as accurately as possible the colors and details of the products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any particular color will be entirely accurate.

Stock and delivery time

All our hats are handmade. We have no stock (or very limited).
The hats are knitted when we receive an order.
It takes about 15 days from the time of order to the date of shipment.
Please note that shipping may take an additional 3 to 5 business
days until your package reaches you.